Western Digital My Cloud 3TB User Manual Page 127
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APPENDIX B: TROUBLESHOOTING
122
WD MY CLOUD PERSONAL CLOUD STORAGE
USER MANUAL
I am unable to play music, videos and/or view pictures through my digital
media adapter.
There are many kinds of file formats for pictures, videos and music; your particular
digital media adapter may not support a format to play or display it. Depending on
the digital media adapter device that you have (for example, Xbox 360 or
PlayStation 3), you may need to update your device to support the media format that
you want to play. Refer to your digital media adapter’s user manual for further
information.
Make sure the share containing your media content is enabled to serve that type of
media. See “Creating a New Share” on page 56.
Try re-encoding the media file.
Test the media file on a PC/MAC running a different media server to help determine if
the file is not corrupted, plays on a other media players, etc.
I am having trouble shutting down the WD My Cloud Device.
If you are unable to shut down the device using the WD My Cloud dashboard or the
WD Quick View icon:
1. Double-check every computer on the network to ensure no files are open or transfers
are in progress.
2. Check the following:
If the LED is solid blue (indicating the device is idle) or pulsing blue (indicating the
device is on standby), the device is ready to shut down.
If the LED is white (may look somewhat violet), the firmware is being updated. Do
not allow power to be lost to your device as this could corrupt the firmware
in the device and cause data loss. Loss of power may also cause the device to
become inaccessible.
If the LED is any other color, wait for it to turn blue. If it does not turn blue, consult
“Checking the Front Panel LED” on page 10.
3. Disconnect the power cable (if steps 1-3 do not resolve the issue).
4. Wait 30 seconds.
5. Reconnect the Ethernet cable and power cord, and then power on the device.
- WD My Cloud 1
- Service and Support 2
- Registering Your WD Product 2
- Table of Contents 3
- Important User Information 6
- IMPORTANT USER INFORMATION 7
- Product Overview 8
- About the Learning Center 9
- Package Contents 10
- System Requirements 11
- Pre-installation Instructions 12
- Handling Precautions 12
- Product Views 12
- Gigabit Ethernet port 13
- Kensington 13
- Security Slot 13
- Reset button 13
- USB 3.0 port 13
- WD My Cloud device 31
- Using Windows 8 File History 32
- Using Apple Time Machine 32
- Setting Time Machine 33
- Starting a Backup 35
- Retrieving Backed-Up Items 35
- Download 38
- Checking Device Status 39
- Accessing Shares 40
- Mapping the Drive (Windows) 41
- Viewing Device Properties 42
- Monitoring Storage 42
- Shutting Down Safely 43
- Monitoring Alerts 43
- WD Quick View Alerts Option 44
- Uninstalling WD Quick View 45
- At a Glance: The Dashboard 46
- The Dashboard Home Page 47
- Information Icons 48
- Navigation Icons 48
- Capacity 49
- Diagnosis 49
- Firmware 50
- Cloud Devices 51
- AT A GLANCE: THE DASHBOARD 52
- Obtaining Customer Support 53
- Requesting Automatic Support 54
- Basic Administrative Tasks 55
- Managing Users 56
- MANAGING USERS 57
- Creating a User 58
- Changing a User’s Password 58
- Editing User Settings 59
- Removing a User 59
- Managing Shares 60
- Creating a New Share 61
- Making a Share Private 62
- Deleting a Share 63
- MANAGING SHARES 64
- Accessing Your Cloud Remotely 65
- Note: You can also delete it 66
- ACCESSING YOUR CLOUD REMOTELY 67
- About WD Photos Mobile App 68
- Activate 70
- About WD My Cloud Mobile App 71
- 5. Tap Done 73
- 9. Tap a file to display it 74
- First-Time Users 75
- Returning Users 75
- Sharing Your Files Remotely 78
- Configuring Settings 79
- Device Profile 80
- Language and Clock 80
- Cloud Access 81
- Checking Cloud Access Status 82
- Energy Saver 83
- Mac Backups 83
- Network Profile 84
- Network Services 85
- CONFIGURING SETTINGS 86
- Workgroup (Windows) 87
- Utilities 88
- System Factory Restore 89
- Notifications 93
- Manually Checking for Updates 96
- Manually Installing an Update 96
- WD My Cloud device reboots 97
- Managing Safepoints 98
- Local Scan 99
- Safepoint” on page 98) 100
- 7. You have two options: 101
- MANAGING SAFEPOINTS 102
- USER MANUAL 102
- Updating a Safepoint 103
- Recovering a Safepoint 103
- Safepoint dialog box: 104
- Deleting a Safepoint 105
- Getting Started 106
- Checking the Front Panel LED 107
- GETTING STARTED 108
- 5. Click Get Started 109
- Troubleshooting Connections 111
- Creating a Personal Cloud 111
- Getting to the Public Share 118
- Connecting a USB Hard Drive 121
- CONNECTING A USB HARD DRIVE 122
- Appendix A: Specifications 123
- Appendix B: Troubleshooting 124
- Resetting with Power Off 125
- LEDs do not light up 125
- Adapter LEDs do not light 125
- APPENDIX B: TROUBLESHOOTING 126
- Regulatory Compliance 129
- Obtaining Service 130
- Limited Warranty 130
- Warranty 131
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