Western Digital My Cloud 3TB User Manual Page 124
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- Table of contents
- TROUBLESHOOTING
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APPENDIX B: TROUBLESHOOTING
119
WD MY CLOUD PERSONAL CLOUD STORAGE
USER MANUAL
Appendix B: Troubleshooting
First Steps Checklist
Resetting the WD My Cloud Device
Specific Problems and Corrective Actions
First Steps Checklist
Are all cables correctly connected and secured?
Is the WD provided power adapter plugged directly into a wall outlet and the device?
- This helps rule out power issues if the wrong adapter is used.
- If a surge protector or extension cord is being used, please plug the device's
power cord directly into a wall outlet.
Is the status indicator solid blue? If not, see”Resetting the WD My Cloud Device,
below.
For any issue related to function, first ensure that you are using the latest firmware
for the WD My Cloud device. See “Firmware” on page 90 for update instructions.
Resetting the WD My Cloud Device
Resetting with Power On
If you have set a password or a static IP address on the WD My Cloud dashboard and have
forgotten it, pressing the reset button while the device is powered up resets the password to
the default value of none and to default IP settings. The default IP setting is DHCP. Resetting
does not erase your files.
Follow the instructions below to reset the device using the reset button:
1. With the device powered on, insert a paper clip or narrow-tipped pen into the reset
button slot on the back of the unit:
2. Press and hold down the reset button for four seconds. The device reboots (this may
take up to three minutes).
WARNING! Do not move the unit while it is turned on. If you do not have
access to the back of the unit, unplug the device from the power
source, turn the device around so you do have access, and then
plug the device in again.
- WD My Cloud 1
- Service and Support 2
- Registering Your WD Product 2
- Table of Contents 3
- Important User Information 6
- IMPORTANT USER INFORMATION 7
- Product Overview 8
- About the Learning Center 9
- Package Contents 10
- System Requirements 11
- Pre-installation Instructions 12
- Handling Precautions 12
- Product Views 12
- Gigabit Ethernet port 13
- Kensington 13
- Security Slot 13
- Reset button 13
- USB 3.0 port 13
- WD My Cloud device 31
- Using Windows 8 File History 32
- Using Apple Time Machine 32
- Setting Time Machine 33
- Starting a Backup 35
- Retrieving Backed-Up Items 35
- Download 38
- Checking Device Status 39
- Accessing Shares 40
- Mapping the Drive (Windows) 41
- Viewing Device Properties 42
- Monitoring Storage 42
- Shutting Down Safely 43
- Monitoring Alerts 43
- WD Quick View Alerts Option 44
- Uninstalling WD Quick View 45
- At a Glance: The Dashboard 46
- The Dashboard Home Page 47
- Information Icons 48
- Navigation Icons 48
- Capacity 49
- Diagnosis 49
- Firmware 50
- Cloud Devices 51
- AT A GLANCE: THE DASHBOARD 52
- Obtaining Customer Support 53
- Requesting Automatic Support 54
- Basic Administrative Tasks 55
- Managing Users 56
- MANAGING USERS 57
- Creating a User 58
- Changing a User’s Password 58
- Editing User Settings 59
- Removing a User 59
- Managing Shares 60
- Creating a New Share 61
- Making a Share Private 62
- Deleting a Share 63
- MANAGING SHARES 64
- Accessing Your Cloud Remotely 65
- Note: You can also delete it 66
- ACCESSING YOUR CLOUD REMOTELY 67
- About WD Photos Mobile App 68
- Activate 70
- About WD My Cloud Mobile App 71
- 5. Tap Done 73
- 9. Tap a file to display it 74
- First-Time Users 75
- Returning Users 75
- Sharing Your Files Remotely 78
- Configuring Settings 79
- Device Profile 80
- Language and Clock 80
- Cloud Access 81
- Checking Cloud Access Status 82
- Energy Saver 83
- Mac Backups 83
- Network Profile 84
- Network Services 85
- CONFIGURING SETTINGS 86
- Workgroup (Windows) 87
- Utilities 88
- System Factory Restore 89
- Notifications 93
- Manually Checking for Updates 96
- Manually Installing an Update 96
- WD My Cloud device reboots 97
- Managing Safepoints 98
- Local Scan 99
- Safepoint” on page 98) 100
- 7. You have two options: 101
- MANAGING SAFEPOINTS 102
- USER MANUAL 102
- Updating a Safepoint 103
- Recovering a Safepoint 103
- Safepoint dialog box: 104
- Deleting a Safepoint 105
- Getting Started 106
- Checking the Front Panel LED 107
- GETTING STARTED 108
- 5. Click Get Started 109
- Troubleshooting Connections 111
- Creating a Personal Cloud 111
- Getting to the Public Share 118
- Connecting a USB Hard Drive 121
- CONNECTING A USB HARD DRIVE 122
- Appendix A: Specifications 123
- Appendix B: Troubleshooting 124
- Resetting with Power Off 125
- LEDs do not light up 125
- Adapter LEDs do not light 125
- APPENDIX B: TROUBLESHOOTING 126
- Regulatory Compliance 129
- Obtaining Service 130
- Limited Warranty 130
- Warranty 131
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