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APPENDIX C: REGULATORY AND WARRANTY INFORMATION
125
WD MY CLOUD PERSONAL CLOUD STORAGE
USER MANUAL
KC Notice (Republic of Korea only)
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Environmental Compliance (China)
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Warranty Information (All Regions Except Australia/New Zealand)
Obtaining Service
WD values your business and always attempts to provide you the very best of service. If this Product requires
maintenance, either contact the dealer from whom you originally purchased the Product or visit our product
support Web site at http://support.wd.com for information on how to obtain service or a Return Material
Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and
instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued)
will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container,
prepaid and insured, to the address provided on your return paperwork. Your original box and packaging
materials should be kept for storing or shipping your WD product. To conclusively establish the period of
warranty, check the warranty expiration (serial number required) via http://support.wd.com. WD shall have no
liability for lost data regardless of the cause, recovery of lost data, or data contained in any Product placed in its
possession.
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from
defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited
warranty depends on the country in which your Product was purchased. The term of your limited warranty is for
2 years in the North, South and Central America region, 2 years in the Europe, the Middle East and Africa region,
and 2 years in the Asia Pacific region, unless otherwise required by law. The term of your limited warranty period
shall commence on the purchase date appearing on your purchase receipt. WD may at its discretion make
extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines
that the Product was stolen from WD or that the asserted defect a) is not present, b) cannot reasonably be
rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper
installation, alteration (including removing or obliterating labels and opening or removing external enclosures,
unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope
of the applicable instructions, as found at http://support.wd.com), accident or mishandling while in the
possession of someone other than WD. Subject to the limitations specified above, your sole and exclusive
warranty shall be, during the period of warranty specified above and at WD’s option, the repair or replacement of
the Product with an equivalent or better Product. The foregoing warranty of WD shall extend to repaired or
replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the
date of shipment of a repaired or replaced Product, whichever is longer.
The foregoing limited warranty is WD’s sole warranty and is applicable only to products sold as new. The
remedies provided herein are in lieu of a) any and all other remedies and warranties, whether expressed, implied
or statutory, including but not limited to, any implied warranty of merchantability or fitness for a particular
purpose, and b) any and all obligations and liabilities of WD for damages including, but not limited to accidental,
consequential, or special damages, or any financial loss, lost profits or expenses, or lost data arising out of or in
connection with the purchase, use, or performance of the Product, even if WD has been advised of the possibility
- WD My Cloud 1
- Service and Support 2
- Registering Your WD Product 2
- Table of Contents 3
- Important User Information 6
- IMPORTANT USER INFORMATION 7
- Product Overview 8
- About the Learning Center 9
- Package Contents 10
- System Requirements 11
- Pre-installation Instructions 12
- Handling Precautions 12
- Product Views 12
- Gigabit Ethernet port 13
- Kensington 13
- Security Slot 13
- Reset button 13
- USB 3.0 port 13
- WD My Cloud device 31
- Using Windows 8 File History 32
- Using Apple Time Machine 32
- Setting Time Machine 33
- Starting a Backup 35
- Retrieving Backed-Up Items 35
- Download 38
- Checking Device Status 39
- Accessing Shares 40
- Mapping the Drive (Windows) 41
- Viewing Device Properties 42
- Monitoring Storage 42
- Shutting Down Safely 43
- Monitoring Alerts 43
- WD Quick View Alerts Option 44
- Uninstalling WD Quick View 45
- At a Glance: The Dashboard 46
- The Dashboard Home Page 47
- Information Icons 48
- Navigation Icons 48
- Capacity 49
- Diagnosis 49
- Firmware 50
- Cloud Devices 51
- AT A GLANCE: THE DASHBOARD 52
- Obtaining Customer Support 53
- Requesting Automatic Support 54
- Basic Administrative Tasks 55
- Managing Users 56
- MANAGING USERS 57
- Creating a User 58
- Changing a User’s Password 58
- Editing User Settings 59
- Removing a User 59
- Managing Shares 60
- Creating a New Share 61
- Making a Share Private 62
- Deleting a Share 63
- MANAGING SHARES 64
- Accessing Your Cloud Remotely 65
- Note: You can also delete it 66
- ACCESSING YOUR CLOUD REMOTELY 67
- About WD Photos Mobile App 68
- Activate 70
- About WD My Cloud Mobile App 71
- 5. Tap Done 73
- 9. Tap a file to display it 74
- First-Time Users 75
- Returning Users 75
- Sharing Your Files Remotely 78
- Configuring Settings 79
- Device Profile 80
- Language and Clock 80
- Cloud Access 81
- Checking Cloud Access Status 82
- Energy Saver 83
- Mac Backups 83
- Network Profile 84
- Network Services 85
- CONFIGURING SETTINGS 86
- Workgroup (Windows) 87
- Utilities 88
- System Factory Restore 89
- Notifications 93
- Manually Checking for Updates 96
- Manually Installing an Update 96
- WD My Cloud device reboots 97
- Managing Safepoints 98
- Local Scan 99
- Safepoint” on page 98) 100
- 7. You have two options: 101
- MANAGING SAFEPOINTS 102
- USER MANUAL 102
- Updating a Safepoint 103
- Recovering a Safepoint 103
- Safepoint dialog box: 104
- Deleting a Safepoint 105
- Getting Started 106
- Checking the Front Panel LED 107
- GETTING STARTED 108
- 5. Click Get Started 109
- Troubleshooting Connections 111
- Creating a Personal Cloud 111
- Getting to the Public Share 118
- Connecting a USB Hard Drive 121
- CONNECTING A USB HARD DRIVE 122
- Appendix A: Specifications 123
- Appendix B: Troubleshooting 124
- Resetting with Power Off 125
- LEDs do not light up 125
- Adapter LEDs do not light 125
- APPENDIX B: TROUBLESHOOTING 126
- Regulatory Compliance 129
- Obtaining Service 130
- Limited Warranty 130
- Warranty 131
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